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 Clayton Bears

TERMS & CONDITIONS

Please note: Clayton Bears are intended as Adult Collectors’ Bears. They are not toys and are unsuitable for children aged 14 years or under due to the components used.

PAYMENT

Preferred payment is by credit/debit card via PayPal. To purchase a bear simply click on the PayPal ‘Buy Now’ button.

I am also happy to accept payment by cheque (UK only). If you wish to pay by cheque, please contact me first. Your bear will be posted to you once your cheque has cleared ( NB. cheque clearance can take up to 5 working days ).


POSTAGE COSTS/DELIVERY

UK CUSTOMERS

The delivery cost is shown with each individual bear. Your bear will be posted to you using Royal Mail First Class Signed For service or Guaranteed Next Day delivery depending on the price of the bear.

Your bear will be shipped to you within 1 to 2 working days after receipt of payment. I will contact you via email to let you know that your bear has been dispatched. Please ensure that your postal address is correct on your PayPal account.

OVERSEAS CUSTOMERS

If you wish to purchase a bear from this website please contact me first for overseas delivery costs.

Your bear will be posted to you using International Tracked and Signed For service.

For EU countries the delivery aim is 3 to 5 working days.

For US/Canada the delivery aim is 5 to 10 working days. Please note that these delivery times are not guaranteed.

Overseas customers are responsible for any custom duties payable in your country.


RETURNS/REFUNDS

I do hope that you are happy with your bear, but should you wish to return your bear for any reason, then please contact me within 48 hours of receipt to discuss the method of return.

Customers are responsible for the cost of returning items and I would strongly advise using a ‘signed for’ or  ‘guaranteed’ delivery service. Please return your bear in it’s original packaging including all labels/tags.

Refunds will be given (minus all postage costs) if the bear is returned within 7 days and in perfect condition.

Refunds will be issued via PayPal.


CONTACT  Please do not hesitate to contact me if you have any queries

Sue Newlands

Tel: 01765 608797

Email: claytonbears@aol.com